Customer Service is our Highest Priority

ADL Insulflex, Inc. is a successful, growing organization. The primary reason for our success is simple – Customer Service! Taking care of our client’s needs is our number one priority. When you call us during business hours, there are no automated answering systems. You’ll speak directly with a client care professional who can help you, or refer you to the correct person in our organization. Let us show how we combine high technology products with excellence in customer service. It’s a winning combination! From immediate shipping, application engineering assistance, to help managing your freight and logistics expectations, lets us show you a new level in client care.

Customer Care Case Study

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What Our Clients Are Saying

“We have enjoyed a 6 year relationship with ADL Insulflex, Inc., purchasing both standard materials and customized products. The quality of Insulflex® materials and the workmanship in their fabricated components are of a truly high standard. Their outstanding technical support and application guidance give us a real edge in the Australian market. It is a pleasure to sell Insulflex® Pyrojacket because it is the most highly certified fire protection sleeve in the world, and this excellence extends to all the other products in the Insulflex® product range. Overall, ADL Insulflex is a terrific business partner. They have vast knowledge of industry requirement all global markets, and always provide the best professional advice”
Boyd Elliott
Manager Sales and Marketing
N.G. Clark Melbourne Australia

“Working with ADL INSULFLEX was really great. Their technical advice and consultation were important and allowed us to find a solution to meet our requirements. We were very satisfied with their reaction time. You can trust this organization for assistance with your high temperature problem thanks to the professionalism of their people.”
Franck M., European Diesel Engine OEM

The Authorized Insulflex® Distributor

Your local Authorized Insulflex® is trained in the use and application of Insulflex® high temperature protection products. They can provide on-site analysis of technical challenges and recommend solutions to keep your production running smoothly. They have access to factory support and will work with our sales and engineering teams to help you find the best solution.

All Authorized Insulflex® distributors maintain a stocking inventory of our products. In addition, they can utilize our Quickship Program which enables them to access factory inventory and receive local delivery in 24-96 hours, at very competitive rates. With over 650 Authorized Distributors in more than 60 countries worldwide, chances are good we have the local help and expertise you need.

Interested in becoming an Insulflex® distributor? – You’ll need to be the best in your field and ready to actively promote our products. We look for partners with extensive experience and technical knowledge, coupled with a commitment to business ethics and customer service. Contact us for details!
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The Insulflex® High-Tech Advantage

In an industry where others simply produce textiles and sleeves, Insulflex® offers high-tech solutions. From passive heat and fire protection to highly emissive surface configurations, we manage all aspects of thermal protection. We look at the radiant, convective and ambient modes of heat energy transfer and develop custom solutions to meet your needs. We were first in our industry to develop our own K value testing technology (co-efficient of resistance to thermal conductivity) and first to certify fire protection sleeves to recognized ASTM, ISO, DIN and EN standards.

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You can consult with our team of engineering professionals and trained technicians where you can experience the benefit of working with certified professionals in thermodynamics and engineering. At ADL Insulflex, high tech applies to our production technology, our application engineering, and even the sales team that will handle your inquiry. We like to call that the Insulflex® High-Tech Advantage.

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Insulflex® Maintains a Strong Presence in Europe.

We have over 30 authorized stocking distributors in Europe, which means help is never far away. Our stocking distributors keep strong inventories and can usually offer immediate delivery on most items. And of course, they are fully trained and meet our standards for application expertise and business acumen. The European Insulflex® stocking distributor can be one of your valued business partners.

Where do I start? You can contact us directly by sending an inquiry today or calling us. Or, contact our European Sales Office:

ADL Insulflex, Inc.
EU Sales Office
Rumbactal 87A
45470 Mülheim an der Ruhr

Phone: 49 208 375 50 96
Fax: 49 208 375 50 98
Email: Euro Client Services

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Contact us or call direct to experience the best client care! 905.377.1488